This module was designed and written with you in mind. It is here to help you master Housekeeping. The lessons are arranged to follow the standard sequence of the course.
The module is about:
Learning Outcome No. 2. Advice guests on room and housekeeping equipment
After going through this module, you are expected to:
1. Describe and explain the use of different types of housekeeping and front office forms;
2. Practice proper handling of client’s queries through telephone, fax machine, e-mail, etc.;
3. Identify common problems related to housekeeping services;
4. Observe proper handling of different problems in housekeeping services.tle9housekeeping_q1_m2_adviseguestsonroomandhousekeepingequipment_v2