Technology and Livelihood Education 9 – Housekeeping Quarter 1 – Module 1: Handle Housekeeping Requests

This module was designed and written with you in mind. It is here to help you master housekeeping. The lessons are arranged to follow the standard sequence of the course.

The module is about:

Learning Outcome No. 1: Handle housekeeping requests

After going through this module, you are expected to:

1. Discuss implementing hotel codes, rules and regulations;

2. Explain different skills of a good housekeeper such as interpersonal and intrapersonal skills;

3. List down and describe the basic functions of each personnel in the housekeeping department;

4. Discuss the nature and scope of guestroom cleaning, care and maintenance;

5. Enumerate bedroom and bathroom amenities offered in an institution;

6. List down procedures in conducting room check, turn down and make up beds;

7. Demonstrate proper handling of guests’ request in housekeeping following safety and security standards.

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